TERMS & CONDITIONS

Prices

All prices and charges displayed on our website, brochures, and other communications are subject to change.Final prices will be confirmed at the time of booking.

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Booking & Payment Conditions

• A minimum of 48 hours’ notice is required for bookings. All bookings are subject to availability.

• Refunds are not available for bookings made using A.B.Skincare Gift Vouchers.

• Gift Vouchers are valid for 3 months from the date of purchase.

• Full payment is required at the time of booking via debit or credit card.

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Changing Your Booking

• Bookings can be changed with a minimum of 7 days’ notice. 

• No changes are permitted within 7 days of your appointment.

• We kindly ask that all rescheduling requests are made within a 2-week period. This allows us to better accommodate you during peak times and ensures availability for all clients.

• Bookings are non-transferable without prior written consent from A.B.Skincare.

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Cancellations

• Cancellations within 7 days of your appointment (by 9am) or non-arrivals will incur 100% of the booking fee.

• Cancellations made 7–30 days prior will incur a 50% charge.

• Cancellations more than 30 days in advance are eligible for a full refund minus a 5% admin fee.​

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Age Restrictions

• Guests must be 18+ to make a booking.

• Treatments available to guests 14+, with a supervising adult for those under 18.

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Availability

While we strive to offer all listed treatments and experiences, some may be unavailable due to maintenance or unforeseen circumstances. We cannot guarantee the availability of specific services.

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Photography

Some of the images used on our website and marketing materials are for illustrative purposes only.

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Privacy

Your personal data is handled in accordance with our privacy policy. CCTV is used on the premises for safety and security. A full privacy policy is available on request or on our website.

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​General Advice

• Avoid alcohol and heavy meals before treatments.

• For the comfort and relaxation of all clients, we kindly request a no phones policy during treatments. This helps maintain a calm and undisturbed environment.

• Robes are provided.

• Remove contact lenses and jewellery before treatments.

• No smoking or vaping is permitted.

• Customers feeling unwell must notify a staff member immediately.

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Treatment Advice

• Please arrive 15 minutes early.

• A medical questionnaire must be completed before treatment.

• Treatment time includes consultation and relaxation.

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Important Notes for Pregnant Customers

Certain treatments  are unsuitable during pregnancy. A specially tailored treatment is available after the first 12 weeks. Please speak to Lavinia for guidance.

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Health Conditions

Some treatments  may not be suitable for those with certain medical conditions. Please consult with your doctor before booking if you have:

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• Heart or circulatory issues

• High/low blood pressure

• Diabetes

• Epilepsy

• Asthma or chest conditions

• Migraines or sensitivity to heat

• Recent surgery

• Deep vein thrombosis

• Skin infections or contagious conditions

• Please inform your therapist of any allergies or health concerns prior to treatment.

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Allergy Advice
Please be aware that our products may contain nuts or nut-derived ingredients. Unfortunately, if you have a nut allergy, we will be unable to provide treatments for your safety.

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Additional Support

If you have any disabilities or specific care needs, please inform us at the time of booking and upon arrival so we can ensure a safe and comfortable experience for you.​​